Booking Terms & Conditions – Mercadante Suite
1. General Information

By booking through the official Mercadante Suite website, the guest fully accepts these terms, conditions, and cancellation policies.

2. Rate Types & Cancellation Policy
Standard Rate (Code 1)

Service: Room only

Payment: 20% deposit upon booking

Free cancellation: up to 14 days before arrival

Penalty: From the 13th day before arrival or in case of no-show = 100% of total booking

1 Night Rate (Code 3)

Service: Room only

Payment: Variable deposit upon booking

Free cancellation: up to 14 days before arrival

Penalty: From the 13th day before arrival or in case of no-show = 100% of total booking

Non-Refundable Rate (Code 0)

Service: Room only

Payment: 100% deposit upon booking

Policy: No refunds for cancellations, amendments, or no-show

3. General Conditions

Valid personal and payment details are required

If payment fails or is not completed, the booking may be cancelled

Rates in Euro (€), VAT included

City tax excluded, payable on site

Payment of the deposit implies acceptance of these terms

4. Check-in / Check-out

Check-in: from 3:00 PM

Check-out: by 10:00 AM

Early check-in / late check-out: on request and subject to availability, extra fee applies

Self check-in:
If unable to use the self check-in service or if online registration and city tax payment are not completed, guests must inform the property of their arrival time no later than 7:00 PM on the arrival day.

5. No-Show & Early Departure

In the event of a no-show or early departure, 100% of the total reservation amount will be charged.

6. Personal Data

Mercadante Suite processes personal data in compliance with EU Regulation 2016/679 (GDPR) exclusively for booking and stay purposes.

7. Jurisdiction

Any dispute shall fall under the exclusive jurisdiction of the Court of Milan (Italy).

Last update: October 2025
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